Fall 2019 – Las Vegas
The AFCC 2019 Fall Conference was held September 8th and 9th at Encore at the Wynn in Las Vegas, Nevada. The conference kicked off with the popular roundtable sessions which grew to 14 session topics presented by experts from across the industry. The roundtable sessions offered attendees a valuable opportunity to learn about various aspects of sales, marketing, compliance and adjunct services. Additional conference highlights included an update from AFCC President Robby Birnbaum on current industry trends and regulatory issues impacting member companies. Attendees also received an update from Steve Boms and Bob Linderman on recent state and federal legislative initiatives. Finally, John Dunham, managing Partner of John Dunham and Associates presented the results of an Economic Impact Study commissioned by the AFCC that demonstrates the financial impact debt settlement services deliver to consumers and state and local economies.
Event Agenda Details
Conference Kick-Off Lunch
Round Table Break Out Sessions - CFPB Proposed Rules and Its Impact on the Debt Collection Industry
Join Michael Lamm, Managing Partner from Corporate Advisory Solutions who will be hosting a roundtable on the newly proposed CFPB rules and how it will impact/change the landscape of the debt collection industry. You will learn about the primary rule changes, legal issues that will result as well as how new forms of technology will impact consumer interactions with the debt collection industry.
Increase Your ROI and Enhance Quality of Service:Nearshore Debt Settlement Solutions
RTR International is a leader in business process outsourcing. Join their discussion to discover the advantages of transferring responsibilities associated with high cost / low return business processes while eliminating incremental recruiting, hiring, training and infrastructure costs. From end to end servicing to specific back-office processes, RTR International will share their thoughts around how they tailor service programs to fit business needs. Spend some time with the team and see how they can help grow your business and increase profitability.
Online Marketing and Lead Generation
As the Debt Settlement industry continues to grow, so does the competition for new customers. This round table discussion will focus on how companies can move beyond traditional marketing channels like inbound phone and direct mail campaigns. Learn about leveraging online marketing to improve customer acquisition, save time and resources in your call center, and increase conversions.
Payday Loan Debt Settlement
Settle Our Debt is a “niche” debt settlement company that specializes exclusively in resolving payday loan and triple digit interest installment loan debt. This unique segment of the population is being neglected by traditional debt settlement companies. Join us to learn how you can incorporate a payday loan strategy into your existing operation.
NEGOTIATIONS: What You Need to Know
During this roundtable discussion we will be sharing best practices, ideas and techniques to help your negotiation team. Here are just a few of the topics that will be covered:
• When to contact a creditor (funds, creditor, days past due)
• How a negotiator should set up and prioritize their day
• Best time to get a settlement (based on credit parameters)
• Dealing with problem creditors and Credit Unions
• Settling with original creditor vs 3rd party, attorney or going to court
Why You Need an Arbitration Clause in Your Marketing Agreement
Industry compliance and regulatory attorney Michael Thurman will discuss important reasons why companies should consider including arbitration clauses not only in their customer agreements but also in their business agreements with affiliates, marketers and other business vendors. Mike counsels and represents companies in regulatory investigations and enforcement actions as well as business disputes.
Accredited Member-Debt Compliance Audits
Learn all about why becoming an Accredited Member is important. Randy will be discussing what is involved in becoming an Accredited Member, and sharing the details of the annual Debt Compliance Audit process performed by BSI auditors.
Successfully Positioning Debt Settlement alongside Consolidation Loans, Credit Counseling/Debt Management and Bankruptcy
Millions of consumers are asking how to resolve overwhelming debt problems. They need solid debt relief information and advice so that they can fully understand all of their options.
There are four primary concerns for most consumers seeking a debt relief solution:
1. Monthly Payment
2. Time To Debt Freedom
3. Total Cost and
4. The Impact On Their Credit
Consumers need to evaluate each program available relative to their prioritization of these four factors — not all programs are equal and not all are well suited to each consumer. We will discuss how a Debt Specialist can assist their consumer client’s understanding of the options available and choosing their best alternative.
Monetizing Unqualified Clients and Diversifying Your Business
Nothing is more frustrating than spending time with a client you can’t help. Debt.com founder Howard Dvorkin turned that frustration into the nation’s leading “total debt” solution. Just as in many industries, clients are now expecting a one-stop-shop model. Learn how Dvorkin did it, and how Debt.com can help you keep your clients, make more money, and stay one step ahead of your competition.
The Truth about Cost and the ROI of Speech Analytics
There has been a lot of discussion in the Accounts Receivable industry around the real ROI or costs associated with Speech analytics. Will you reduce headcount or need to actually hire more people? How does it help with compliance and lowering legal costs? Can improved agent efficiencies really drive incremental revenue? This presentation will review the truths and myths associated with implementing an analytics solution, what are the correct steps in the process? What are the areas where most clients DO in fact see ROI and how do they get there?
Marc will discuss the drivers for procuring an automated speech analytics solution, the achievable ROI results you should expect, and how to initiate the process, measure the “before and after” and sustain your success with automated analytics.
Join the discussion about synergizing with credit repair. Credit Repair is the perfect fit for consumers graduating from their debt relief programs
Accelerate Your Revenue Stream and Increase Your Customer Base With LendStreet
LendStreet is the pioneer in the debt settlement loan solution. Join our roundtable to learn how our loan product can help you scale your customer base and improve your overall profitability. We will discuss our loan product, our affiliate partnership process, and the benefits of the loan product for scale and profitability. The debt settlement industry is growing, accelerate your growth by monetizing your customers in 6 months, improve your completion rate, and reduce your operational costs.
How Does Your Company Measure Up?
Leadsconnection can provide you with industry analytics on how your company negotiation numbers are measuring up compared to the industry. Learn how you can keep your team held accountable and provide the best outcome for your clients. We can help your company perform at its very best and be sure you’re not leaving any revenue on the table.
Improving Customer Engagement And Conversion With SMS
The way businesses communicate with customers and prospective customers is undergoing a massive paradigm shift with SMS at the forefront of this new landscape. Businesses of all sizes that understand this and are engaging consumers in business conversations using SMS are rewarded with deeper customer engagement, higher conversion rates, and greater ROI on marketing and operational programs.
AFCC Industry and Compliance Update
As the leading expert on debt settlement compliance and regulation Mr. Birnbaum, the President of the American Fair Credit Council will update professionals on the current ‘State of Debt
Settlement.” Awareness of newly implemented state laws, consumer protections and how new relief approaches will impact both consumers and settlement organizations is a must. Find out what to expect from the CFPB, FTC and state regulators regarding licensing requirements for this industry as well as new marketing approaches to adjust to new compliance issues.
The 2019 Lead Generation Panel
From generating ads on Facebook to servicing a loan refinance mortgage and everything in between. Lead generation and customer contact best practices are ever evolving.
Learn firsthand from this session’s panelists of top executives representing the best in class of their part of the customer journey: leaders will share their secrets, insights, and bloopers. The panel will be led by Aaron Christopher “A.C.” Evans the CEO of Drips.com, the industry’s leading contact platform, and founders of “conversational texting®“. This is not a panel to be missed!
AFCC Federal and State Legislative Update – Wins, Losses and the Battles Ahead
The AFCC has been hard at work in state capitols across the country and in Washington, D.C.
Join Bob Linderman, the AFCC’s Vice-President, and Steve Boms, President, Allon Advocacy, LLC, for an overview of the AFCC’s legislative and regulatory progress to date and for a look ahead to where the AFCC plans to engage in the future.
AFCC Executive Board and Advisory Board updates
Keynote Speaker- Overview Culture of Service – The Zappos Story
By developing a company culture and committing to it, you can make a positive change within your organization. Zappos.com has grown their business because of their unique culture and the service they provide to their customers. Zappos Insights’ Speaker of The House, Erica Javellana, will share the Zappos core values system, their approach to customer service and employee engagement, and how this Culture of Service can be applied to any industry.
The Benefit of the Debt Settlement Industry to the U.S. Economy
Economist John Dunham shares the results of his economic impact study on the debt settlement industry. The study, commissioned by AFCC, not only examines the overall impact of the industry to the nation but the economic benefits to consumers and collectors.
Compliance Challenges for Payment Processors and Banks
Third-party payment processors have complex compliance requirements and applicable laws, regulations and guidance are anything but straightforward. Part of the requirements flow down from bank regulations and part of the requirements flow up from the merchant
requirements. State and federal laws are frequently inconsistent and oftentimes guidance comes in the form of enforcement actions. This session will outline the essential requirements of payment processors in building compliance management systems that support banks’ compliance and help to ensure longstanding relationships for payment processing of merchants.
Our Collective Roles in a Self-Regulatory Environment
Hear from BBB Pacific Southwest President and CEO Matthew Fehling as he shares why Better Business Bureau should not be seen as “one more regulatory agency” but rather as an ally for ethical business. Conference attendees will gain a better understanding of self-regulation and the role BBB plays in advancing self-regulation for the purpose of improving confidence, relationships and bottom line performance.