2022 Spring Conference
The AFCC 2022 Spring Conference was held March 27-29th at the Four Seasons Hotel in New Orleans, Louisiana. The conference was kicked off with a Women’s Lunch on Sunday afternoon featuring guest speaker, Michelle Johnston, following with opening remarks from AFCC CEO Denise Dunckel and then a collaborative Model Bill Discussion. Day two, attendees received a legislative update from AFCC legislative team members Steve Boms and Bob Linderman, and during lunch heard an experts perspective on the consumer economy from Keynote Speaker, Todd Zywicki, Professor of Law George Mason University. The day was capped off by four operational track Breakout sessions. Day three of the conference included a robust agenda beginning with a regulatory and compliance update from AFCC Board President Robby Birnbaum.
- Robby H. Birnbaum Partner (Greenspoon Marder LLP)
- Todd Zywicki Professor of Law
- Bryce McNitt Chief of Staff, Office of Markets
- Michael Henry Founder & Chairman
- Max Steinhorn Senior Consultant
- Robert Linderman Vice President & Legislative Director
- Steven Boms President
- Dan Frazier CEO
- Michael Thurman Founder
- Jason Pack Chief Operating Officer
- Michael Goldenberg Chief Financial Officer
- Teresa Dodson CEO & Founder
- Brit Simon Vice President of Client Experience
- Renauld Smith Executive Director
- Michael Lamm Co-Founder and Managing Partner
- Yarly Franco Senior Paralegal, Regulatory and State Licensing
- Ken Wandstrat Founder
- Hurshell Brown General Counsel & CCO
- Corey Butcher Chairman and CEO
Event Agenda Details
Early Bird Arrival Activities:
TBA Community Service Project – Let’s Give Back (details coming soon)
TBA City Tours
TBA Volunteer Dinner
Women of Debt Relief Lunch
Conference Welcome & AFCC Association Update
Debt Resolution Model Bill Discussion
Small Group Dinners
Learn how the Bureau is contemplating issues related to consumer debt and debt relief, particularly as Americans are still coping with the economic impacts of the pandemic.
Security and Sturgeon’s Law – "90% of everything is crap"
Global spending on cybersecurity products and services is expected to total $1.75T between 2021 and 2025. And yet, more companies are at risk as the vulnerabilities never seem to end. Is our digital world destined to become even more dangerous? Or, are there simple things as business leaders we can do to re-frame the problem and focus our teams on a better approach? In this session, learn about the less-discussed risk factors, complacency, and weak controls which increase the risk of cyber-attack. More importantly, learn what you can do to start changing the odds.
Attitudes of Key Audiences on Debt Settlement Services and Industry
Max Steinhorn, Senior Consultant, Quadrant Strategies
Max Steinhorn, a veteran researcher at Quadrant Strategies, discusses focus groups of financial influencers, policymakers, and consumer advocates, highlighting and expanding upon their opinions of debt settlement, how their views can be changed, as well as the rebrand opportunity.
AFCC Federal, State Legislative & Regulatory Outlook
Lunch- Key Note Speaker
An Experts Perspective on the Consumer Economy
Todd Zywicki has spent decades analyzing the economic current and regulatory environment impacting everything from American families in far-flung communities to Fortune 500 companies. Learn from his experience as he discusses debt, law, bankruptcy, the CFPB and the best strategies to communicate with regulators.
Licensing for Debt Settlement Companies- Applications, Bonds and Advice
Yarly Franco, Paralegal, Greenspoon Marder LLP
Learn about the requirements for debt settlement license applications, how to prepare for and apply for state licensing, including the most current update on the newest licensing state of Virginia.
Certification Requirements- Answers to Who, Where, When and Why
Renauld Smith, Executive Director, IAPDA Certification
Are you aware that 7 states require every staff member who has contact with a client must be certified? In this breakout session you will learn if your company is compliant and if not how to get ready. We will talk about the seven states that require certification and the other six that highly recommend and why. Why we see this trend being implemented in more states. We will also talk about who within your company needs to be certified moving forward.
State of the Debt Settlement Industry
Michael Lamm, Managing Partner, Corporate Advisory Solutions
Join Michael Lamm, Managing Partner from Corporate Advisory Solutions who will be hosting a break out room to discuss the current economic trends impacting consumers and how he sees the market shifting in 2022 and beyond. He will also touch upon M&A and valuation trends as well as compliance issues impacting the industry at large.
The Economics of the Wholesale Business Model – Launching a Front End
Ken Wandstrat, Independent Consultant
Are you considering opening a debt settlement front end business? What is on your checklist of things to do in launching your front end or “wholesale” debt settlement business? What are the typical cost and revenue sources for your spreadsheets? How soon can you be profitable? What are the best companies for forging partnerships? We will discuss these questions and more in our breakout session with consultant and 20 year industry veteran, Ken Wandstrat.
AFCC Industry and Compliance Update
As the leading expert on debt settlement compliance and regulation Mr. Birnbaum, the President of the American Fair Credit Council will update professionals on the current ‘State of Debt Settlement.” Awareness of newly implemented state laws, consumer protections and how new relief approaches will impact both consumers and settlement organizations is a must. Find out what to expect from the CFPB, FTC and state regulators regarding licensing requirements for this industry as well as new marketing approaches to adjust to new compliance issues.
How to Create Loyal, Happy, and Engaged Clients in the Current Economic Environment
Given recent economic trends, especially during the pandemic, consumers in debt have been through an emotional rollercoaster with many highs and lows. During this presentation, we will hear about these current trends and how this is affecting consumers in their decision making when seeking debt relief. We will then hear how National Debt Relief uses these insights to create an optimal and empathetic experience for their clients, which in turn leads to loyalty and engagement.
AFCC Standards Committee Panel Discussion
Steven Boms, President, Allon Advocacy
Robert Linderman, Executive Board Member, AFCC
Dan Frazier, CEO, Century Support Services
Michael Goldenberg, Chief Financial Officer, National Debt Relief
Jason Pack, Chief Operations Officer, Freedom Financial Network
Robby Birnbaum, Partner, Greenspoon Marder LLP
Michael Thurman, Founder, Thurman Legal
Lunch-Grab & Go - Network/Travel Home