Meet Our Board Members
Natalia Brown joined National Debt Relief (NDR) in 2010 and has served as Chief Client Operations Officer since 2019. Natalia plays a vital role in NDR’s client journey, overseeing all client-facing operations of the business. She manages a team of more than 400 representatives servicing 200,000+ clients. She is responsible for creating a collaborative and efficient environment that allows her team to provide an unmatched level of support and guidance to clients on their path to financial stability. As a thought leader with the organization Natalia often makes public appearances to represent brand values and NDR’s philosophy of whole human finance. She has appeared in news outlets nationwide, publications and podcasts.
At NDR, she is inspired by the opportunity to help team members thrive, and clients succeed at their goal of becoming debt-free. During her tenure, Natalia has held various positions, including Vice President, Client Success; Director, Training and Development; and Manager, Negotiations Department. Natalia’s areas of expertise include negotiation, operations, customer relationship management, project management, workforce optimization and learning and development.
Natalia volunteers at New Women New Yorkers, a nonprofit that focuses on supporting immigrant women in New York Natalia sits on the advisory board of Four Steps Forward, a program that aims to financially educate one million black women over the next five years founded by The American College of Financial Services. Natalia gained a passion for helping young adults during her work with the Fresh Air Fund, where she counseled and mentored children with and without special needs. She enjoys seeing others succeed and is firm believer that the best work is the kind that lifts others up. Her personal mission is to help young women navigate, understand, and thrive in the financial world.
Natalia is a native New Yorker and has two sons who also inspire her to be the best she can every day. She is a certified debt specialist and holds a bachelor’s degree in accounting from Lehman College and is pursuing a master’s in operations and project management from Southern New Hampshire University.