2023 SPRINGCONFERENCE

Second Harvest Food Bank

• State of the Industry
• The Situation on the Ground with Steve Boms

All conference attendees are invited to this high energy conference kickoff event. This is the perfect opportunity to network and enjoy cocktails and hors d’oeuvres with Exhibitors and fellow attendees.

Disney Springs Restaurants

The Disney Institute will share operational practices that have been used to serve guests at their resorts for over 65 years. Learn how to evaluate your client’s needs, wants, stereotypes, and emotions at an individual level.

Hear industry executives discuss how they apply the foundations of quality service from the first call to program resolution.

Moderator:

Natalia Brown, Chief Client Operations Officer, National Debt Relief

Panelists:

Shannan Colangelo, SVP of Debt Resolution, J.G. Wentworth

Vanessa Wills, SVP Client Relations, Forth

With the boom in consumer demand for industry services there will also be an inevitable increase in regulator supervision and scrutiny on debt resolution marketing and business practices.  This presentation will ready you to meet upcoming challenges head-on and avoid disruptions in your business.  Following a slew of new pandemic-era  laws and regulations enacted over debt relief providers and their supporting vendors, the industry is settling into a “new normal.”   Hear the latest on regulatory compliance with the new approaches to marketing, requirements in operations, and updates on lead generation and lending from leading attorney Robby Birnbaum. Mr. Birnbaum will cover the latest from regulators from California to Virginia, along with safe-business tips in this must-attend session.

Robby Birnbaum, Partner, Greenspoon Marder

Topics running concurrently in three 30 minute sessions

• Tips on effective hiring and keys to maintaining staff by keeping employees engaged
• Marketing Strategies
• Guidance for new changes in California- Learn from experts how to comply with the FTC Safeguards Rule and establish a compliance record.

An afternoon snack and beverage station will be available to recharge between breakout sessions.

Hear a regulator’s view on what the industry can expect from the CFPB over the next few years.

Bryce McNitt, Acting Deputy Assistant Director, Office of Community Affairs, CFPB

TBA

This session will focus on how a split congress is impacting regulatory developments on the horizon, recent enforcement trends, the CFPB’s focus on non-bank companies, and the future of the CFPB and the Fifth Circuit decision.

Jonathan Pompan, Partner, Venable LLP

Denise Dunckel, CEO, AFCC