• May 8th - 10th, 2023
  • Four Seasons Resort
    Orlando, FL
Conference Begins In
44Days 15Hours 51Minutes 17Seconds


AFCC conferences are the debt resolution industry’s premier events for networking, driving innovation and advocacy, and sharing best practices. Registration for our 2023 Spring Conference at Four Seasons Resort – Orlando, FL guarantees you access to engaging speakers, high-energy networking events, and access to the industry’s top vendors. Amplify your voice and help shape the future of debt resolution for our companies and our customers. Join us May 8-10, 2023 at the Four Seasons Resort – Orlando, FL.

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Nine Forward Tee
Four Seasons Golf and Sports Club

AFCC 2023 Spring Conference

Golf Outing

Sunday, May 7th

1:00pm Shotgun Start

Advance registration for the golf outing is required. Registration fee includes: complimentary transportation to and from the hotel, 18 holes of golf, eligibility for all contest prizes awarded following the outing.

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Add A Splash Of Magic To Your Stay

As an added bonus, AFCC 2023 Spring Conference attendees have the ability to purchase specially priced Walt Disney World® Meeting/Convention Theme Park tickets, CLICK HERE or call 407-566-5600 and provide group code G0827475.

Tickets are valid 7 days before, during, and 7 days after the meeting dates. To enter a park, both a park reservation and valid ticket on the same day are required. To make park reservations, you will need to sign-in to an existing Disney® Account or create a new one and link each ticket. Park reservations are subject to availability – please check the Park Availability Calendar. For details on making a park reservation, please visit Disney Park Pass Experience Updates.

Whether it’s your first visit or your 100th, we recommend reviewing the Walt Disney World® Resort Experience Updates.

Buy Disney Tickets


Note: all times are EST

May 7, 2023
  • agenda time 9:00-12:00

    Vendor Setup

  • agenda time 1:00-6:00

    AFCC Golf Outing

    Four Seasons Golf and Sports Club Orlando

  • agenda time 7:00-9:00

    Pool Side Meet & Greet

    Join us by the Explorer Pool for a casual networking event for all conference attendees.

May 8, 2023
May 9, 2023
  • agenda time 7:30-8:30


  • agenda time 8:45-9:30


  • agenda time 9:30-11:00

    Disney’s Approach to Customer Service

    The Disney Institute will share operational practices that have been used to serve guests at their resorts for over 65 years. Learn how to evaluate your client’s needs, wants, stereotypes, and emotions at an individual level.

  • agenda time 11:00-11:30

    Networking Break

  • agenda time 11:30-12:30

    Applying Quality Service to the Debt Resolution Client

    Hear industry executives discuss how they apply the foundations of quality service from the first call to program resolution.


    Natalia Brown, Chief Client Operations Officer, National Debt Relief


    Shannan Colangelo, SVP of Debt Resolution, J.G. Wentworth

    Vanessa Wills, SVP Client Relations, Forth

  • agenda time 12:30-1:30

    Industry and Compliance Update

    With the boom in consumer demand for industry services there will also be an inevitable increase in regulator supervision and scrutiny on debt resolution marketing and business practices.  This presentation will ready you to meet upcoming challenges head-on and avoid disruptions in your business.  Following a slew of new pandemic-era  laws and regulations enacted over debt relief providers and their supporting vendors, the industry is settling into a “new normal.”   Hear the latest on regulatory compliance with the new approaches to marketing, requirements in operations, and updates on lead generation and lending from leading attorney Robby Birnbaum. Mr. Birnbaum will cover the latest from regulators from California to Virginia, along with safe-business tips in this must-attend session.

    Robby Birnbaum, Partner, Greenspoon Marder

  • agenda time 1:30-2:30


  • agenda time 2:30-4:00

    Breakout Sessions:

    Topics running concurrently in three 30 minute sessions

    • Tips on effective hiring and keys to maintaining staff by keeping employees engaged
    • Marketing Strategies
    • Guidance for new changes in California- Learn from experts how to comply with the FTC Safeguards Rule and establish a compliance record.
  • agenda time 3:00-3:30

    Refreshment Break

    An afternoon snack and beverage station will be available to recharge between breakout sessions.

  • agenda time 3:00-4:00

    Government Relations Committee (By Invitation Only)

  • agenda time 4:00-6:00

    Cocktail Reception

May 10, 2023
  • agenda time 8:00-9:00


  • agenda time 9:00-10:00

    Regulatory Update with the CFPB

    Hear a regulator’s view on what the industry can expect from the CFPB over the next few years.

    Bryce McNitt, Acting Deputy Assistant Director, Office of Community Affairs, CFPB

  • agenda time 10:00-11:00

    Cyber and Data Security


  • agenda time 11:00-11:30

    Networking Break

  • agenda time 11:30-12:15

    How a Divided Government is Impacting Policymaking

    This session will focus on how a split congress is impacting regulatory developments on the horizon, recent enforcement trends, the CFPB’s focus on non-bank companies, and the future of the CFPB and the Fifth Circuit decision.

    Jonathan Pompan, Partner, Venable LLP

  • agenda time 12:15

    Closing Remarks

    Denise Dunckel, CEO, AFCC

  • agenda time 12:30

    Lunch-Grab & Go
    Network/Travel Home


AFCC 2023 Spring Conference Sponsors

Diamond Sponsors

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Silver Sponsors

Bronze Sponsors

Golf Outing Sponsors

Volunteer Sponsors


Event Tickets


Meet industry innovators and experts at the AFCC 2023 Spring Conference.

  • Be part of the largest gathering of professionals in the debt settlement industry.
  • Meet with exhibitors to learn about the latest products and services.
  • Participate in Breakout Sessions.
  • Connect with industry peers at the various networking events
  • Leave the AFCC 2023 Spring Conference with valuable information to help enhance and improve your current processes.

Sponsor Tickets


Sponsorship is a great way to showcase your company during the AFCC 2023 Spring Conference. We are grateful for the generous support of our sponsors who make these events such a huge success. Please contact Karin Stragand if you would like to learn how to become a sponsor.

We have grouped each sponsorship below by sponsorship level.  Within each level each sponsorship opportunity is listed with a description and benefits included.  Let us know if you need assistance finding a sponsorship to fit your needs.


Exhibitor Tickets


Feature your company by exhibiting at one of the limited booth spaces available in the pre-event space outside of the General Session room. Please refer to the Vendor/Exhibitor Floor Plan Diagram for available booth locations and pricing. If you have any questions, please contact Karin Stragand.


Second Harvest Food Bank of Central Florida is a private, nonprofit organization that collects, stores and distributes donated food to more than 625 feeding partners in Central Florida This cannot be done without the help of volunteers like YOU!

We will work in the Volunteer Room assembling meals for children in need. This task will include sorting and packing donated food products, preparing products for distribution and any other tasks that may be needed. You may be standing, bending, lifting, and walking on concrete. If you are interested in volunteering, please contact Karin Stragand admin@americanfaircreditcouncil.org.

Virtual Food Drive

AFCC is teaming up with Second Harvest Food Bank of Central Florida to support their mission to create hope and nourish lives through a powerful hunger relief network, while multiplying the generosity of a caring community. With your help, the vision of a hunger-free community will one day be a reality.

Visit the AFCC Virtual Food Drive link through May 12, 2023 to make a donation.

Thank you for your generosity!

Donate Now